Deputy Care Manager/Care Coordinator

Job Purpose

We are seeking a hardworking, dynamic, and tech-savvy Deputy Care Manager / Care Coordinator to join our growing domiciliary care and supported living team in Bradford. This is a dual-aspect role combining essential operational coordination with proactive business development.

You will ensure the smooth running of day-to-day care delivery through efficient scheduling, high-quality staff training, and compliance monitoring, while actively driving business growth by onboarding new service users and filling vacancies within our supported living properties.

Key Responsibilities

1. Rota Management & Field Coordination

• Scheduling: Efficiently build, manage, and optimize staff rotas ensuring full coverage and continuity of care for all service users.
• Emergency Cover: Demonstrate a hands-on approach by personally covering gaps in the rota or delivering field care when emergency shortages arise.
• IT Proficiency: Utilize care management software and digital rostering platforms to monitor real-time check-ins and schedule adjustments.

2. Compliance, Assessments & Quality Assurance

• Care Planning: Conduct thorough initial assessments and design person-centered care plans for new service users.
• Risk Management: Write, review, and update comprehensive risk assessments to protect both clients and staff.
• Quality Control: Conduct regular field spot checks and competency audits on care staff to ensure high standards of care and CQC compliance.

3. Staff Recruitment, Induction & Training

• Onboarding: Deliver robust company inductions for new candidates, ensuring they understand policies, procedures, and core values.
• Continuous Training: Coordinate and deliver ongoing training modules and refreshers for existing staff to maintain a highly skilled workforce.
• Mentorship: Support staff development and act as a reliable point of contact for care workers in the field.

4. Business Development & Property Growth

• Property Sourcing & Occupancy: Actively network and chase new business opportunities to source service users for our vacant supported living properties.
• Client Onboarding: Build relationships with local authorities, social workers, healthcare professionals, and private clients to secure new domiciliary care packages.
• Revenue Optimization: Identify opportunities for growth and rapidly finalize temporary or permanent increases in care call hours with existing clients or local commissioners.

Candidate Profile & Requirements

Experience & Qualifications

• Care Sector Experience: Proven experience working within Domiciliary Care, Supported Living, or Residential Care (essential).
• Coordination Skills: Experience managing complex staff rotas, or a strong, proven ability to master scheduling software quickly.
• Business Mindset: Previous experience or a natural aptitude for business development, marketing care services, or chasing referrals.
• Qualifications: NVQ/QCF Level 3 in Health and Social Care (or equivalent) is highly desirable, or a willingness to work towards it.

Essential Skills & Attributes

• Hardworking & Resilient: A strong work ethic with the ability to thrive under pressure and adapt to a fast-paced environment.
• Tech-Savvy: Highly IT proficient with the ability to easily navigate digital care systems, apps, and office software.
• Mobility: Must hold a Full UK Driving Licence and have access to a vehicle for daily field travel, spot checks, and community networking.
• Flexibility: Willingness to participate in an on-call framework and step into care delivery when required.

What We Offer

• Competitive salary with room for progression.
• Performance-related bonuses for successfully filling supported living vacancies, Increasing call times for existing and new service users, cutting time on Mileage and travel time on the Weekly rota
• Milage allowance for business travel.
• Supported continuous professional development (CPD).